Question 1

Do I need credits to make a video?

Accepted Answer

No. Every template page lets you pay for one video by card. Credits are for people who make several.

Question 2

How many credits does a video cost?

Accepted Answer

Each template shows its price in credits on its button before you start, so you always know the cost first.

Question 3

What happens if a video fails?

Accepted Answer

If a paid run fails, the credits or the card payment come back automatically.

Question 4

Do credits expire?

Accepted Answer

Credit packs are valid for 90 days from purchase and never renew on their own.

Question 5

Can I get a receipt?

Accepted Answer

Yes. A receipt is emailed after every purchase, and your orders are in Billing.

Question 6

Do you offer refunds?

Accepted Answer

Failed runs are refunded automatically. For anything else, see the Refund Policy.

Pricing: Pay per Video or Buy Credits

Billing questions