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Refund Policy

2026/11/08

1. Automatic Refunds for Failed Generations

If a paid video fails to generate due to a technical error, the credits or the single-video card payment come back automatically to your balance or original payment method. You do not need to contact support to receive a refund for an automatic generation failure.

2. Credit Pack Refund Policy

YouReel offers one-time credit packs (1,600 credits for $29.99 and 4,000 credits for $69.99). There are no recurring subscriptions.

You may request a refund for a purchased credit pack if:

  • Time Window: Your request is submitted within 3 days of the purchase timestamp; and
  • Usage: You have used fewer than 100 credits from that purchased pack.

If more than 3 days have elapsed since purchase, or if 100 or more credits have been consumed, the credit pack is non-refundable. Credits are valid for 3 months from purchase, hold no cash value, and are not transferable.

3. Single-Video Purchases

Per-video purchases ($9.99 by card) where the video was successfully generated and delivered are final and non-refundable. Because AI generation consumes irreversible computational resources, refunds are not provided for subjective artistic preferences or minor imperfections in AI-generated output.

4. How to Request a Refund

If your purchase meets the credit pack eligibility criteria above:

  1. Email support@youreel.co from the email address registered to your YouReel account.
  2. Include your order or transaction ID and the date of purchase.

Payments are processed by Dodo Payments, our merchant of record. Approved refunds are credited back to your original payment method.

5. Policy Updates

We reserve the right to revise this Refund Policy at any time. Updates take effect immediately upon posting to this page for any subsequent purchases.